Frequently Asked Questions

How do I book an oil boiler service?

Easy! Call or text me on 07860 626737, E-mail me on, or complete an enquiry form on this website. We will then discuss what dates and times are most suitable for you and get you booked in!

My oil boiler is on “lock out”. Why?

A “lock out” happens when there is no oil being delivered to your burner nozzle. This can be caused by:

  • Running out of oil.
  • Leaking oil pipe.
  • Contaminated oil with water and/or sludge.
  • Failure of components on the burner.

Whichever the reason, I can easily identify it and fix with minimal fuss.

My oil boiler isn’t working, should I book a service?

A boiler service does not guarantee that your boiler will be fixed. Book me in for a breakdown to receive a thorough investigation into why your boiler is not working first, then consider having a service.

How does water get into my oil line?

There are a variety of ways that water contaminates your oil supply:

  • Missing cover/cap on oil tank.
  • Condensation with the oil tanks inner walls.

Good to note also, where you find water you also find black sludge! Water and sludge can easily be cleaned out of your tank, just ask me for more information.

Why should I have my boiler serviced?

  • Safety – checking of flue gases including a room carbon monoxide test.
  • Efficiency – 1mm of soot on the baffles can reduce your boilers efficiency by 10%.
  • Longevity – servicing your boiler reduces the chance of unnecessary expensive breakdowns and ensures that your boiler has the longest life possible.

When is the best time to service my boiler?

I would recommend summer – late summer. If your boiler has not been used all summer it is a good opportunity to sort out any issues before the cold weather starts. Winter times are very busy and services are normally booked in advance, with possible waiting times of 2-4 weeks.

What can I check myself if my boiler isn’t working?

  • Check your programmer and thermostats are calling for heat.
  • If it is on lockout: check that you have oil.
  • If it is on lockout: has your fire valve tripped?
  • If it is on lockout: you can press the reset button on the burner a total of 2 times. If it is still locking out please call me for a breakdown appointment on 07860 626737.

If you have any questions that were not answered here, please call me on 07860 626737 or E-mail me on

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